Privacy Policy

1) Information We Collect

• Contact Details: Name, phone number, email address, and address/location information you provide via our forms, WhatsApp, calls, or email.
• Service Details: Information related to your TV issue (model/type, problem description, preferred service time, images/videos you share).
• Technical Data: Basic device and usage data such as browser type, pages visited, approximate location (city-level), and referral source (collected via cookies/analytics, if enabled).

2) How We Use Your Information

• To respond to your enquiries and provide TV repair/installation services.
• To schedule visits, confirm bookings, and share service updates.
• To improve our website, service quality, and customer experience.
• To prevent fraud, misuse, or security issues.

3) WhatsApp, Phone Calls & Messages

When you submit an enquiry, you may be redirected to WhatsApp or contact us via phone. Your communication may be handled through WhatsApp/telephone networks. These services may process your data according to their own privacy policies. We only use this information to assist you with your service request.

4) Cookies & Analytics

We may use cookies to improve site performance and understand general usage trends. You can control cookies via your browser settings. Disabling cookies may affect some website functions.

5) Sharing of Information

We do not sell your personal data. We may share information only when necessary:

• Technicians/Service Team: To complete your repair/installation request.
• Service Providers: Hosting, email, analytics, or tools that help run the website.
• Legal Requirements: If required to comply with law or protect rights and safety.

6) Data Security

We use reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. Please share sensitive information carefully.

7) Data Retention

We keep your data only as long as needed to provide services, maintain records, or meet legal obligations. After that, we securely delete or anonymize it where possible.

8) Your Rights

• You can request access, correction, or deletion of your personal data (where applicable).
• You can ask us to stop contacting you for service follow-ups.

To make a request, contact us using the details below.

9) Third-Party Links

Our website may contain links to third-party sites (e.g., WhatsApp). We are not responsible for the privacy practices of those websites. Please review their policies before sharing information.

10) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

11) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.